Home Invites Members Groups Events Careers Videos News Photos Blogs Forums Chat
Home > Career Center > Job Seekers > Job Search
Job Title: Customer Care Consultant Portal Support
Company Name: Motorola Solutions, Inc.
Location: Schaumburg, IL United States
Position Type: Full Time
Post Date: 02/22/2021
Expire Date: 04/21/2021
Job Categories: Computers, Software, Customer Service and Call Center, Government and Policy, Information Technology, Law Enforcement, and Security, Research & Development
Job Description
Customer Care Consultant Portal Support


If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.  Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview

Our organization is focused on business to business customers who include state and local entities, federal government agencies, authorized channel partners and resellers. Customer Care Consultants are responsible for supporting inbound calls which involve resolving a wide variety of complex customer issues.
The Portal Support team is the primary point of contact for customers (internal and external) that are experiencing technical issues with various Motorola Solutions Portals. Call types include troubleshooting technical issues as it relates the Portals used by our Customers and Partners. Hours of operations are from 7am-6pm CST, with phone support from 8am-5pm, Monday-Friday.


Job Description

ESSENTIAL JOB FUNCTIONS                                                                     

  • Troubleshoot and resolve customer system and access issues through cases or phone calls

  • Salesforce Case Management

  • Chat Support

  • Network with internal business partners in order to resolve a customer’s issues

  • Perform user setups as it relates to Portal access

  • Exercise multi-tasking skills when managing multiple systems and applications during customer interactions

  • Analyze and resolve moderately complex system issues

  • Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions

  • Recommend continuous process improvements within the team

DESIRED BEHAVIORS

  • Customer-focused; detail-oriented individual

  • A confident individual who is willing to assume responsibility

  • Adaptive and flexible (processes)

  • Ability to work and make decisions with minimal supervision

  • Individual contributor and team player

BASIC REQUIREMENTS:

  • A new graduate with a Bachelor's degree OR a Candidate with a minimum of two (2) years experience in customer service/support

  • Exhibit strong ownership and follow through. Agents own the customer’s issue and drive the resolution to ensure the customer is satisfied with the end result

  • Strong observation and researching skills. Consultants need to research and pursue information that assists in resolving the customer’s issue

  • Strong determination in the face of challenges, Volume is constant and consultants must answer every call without hesitation. Our customer’s count on dependable and reliable support

  • Strong verbal and written communication skills

  • Exceptional interpersonal skills required

  • Experience with Salesforce (Service Cloud)


Basic Requirements

  • Minimum of a high school diploma and 2+ years of experience


Travel Requirements

None


Relocation Provided

None


Position Type

Experienced


Referral Payment Plan

Yes



EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

Share |
Contact Information
Contact Name:
Company Name: Motorola Solutions, Inc.
Contact Email:
Website:https://motorolasolutions.wd5.myworkdayjobs.com/Careers/job/Schaumburg-IL/Customer-Care-Consultant-Portal-Support_R11613?source=APPLICANT_SOURCE-3-322
Company Description:
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Please visit our employer showcase!
Apply Now | Forward Job to a Friend | More Jobs From This Employer

(Advertise Here)
Who's Online
>> more | invite 
Latest Member Activity
mark anthony jenkins just edited his profile. 10:19PM
jerome hamilton just edited his profile. 07:07AM
jerome hamilton just became a new member. 08:56PM
garrick peterson just became a new member. 12:34AM
adrian carson just edited his profile. 07:20PM
joseph c. courts just edited his profile. 02:13AM
joseph c. courts just became a new member. 02:11AM
denise francis just became a new member. 12:23AM
elizabeth f. just became a new member. 08:17PM
charles upson just became a new member. 04:18PM
larry west iii just became a new member. 06:46PM
john mims just became a new member. 12:13PM
>> more | invite friends